![]() ![]() ![]() If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X. If Disk Utility reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. Wait until the operation completes, then quit Disk Utility and return to the installer. If no errors are reported click on the Repair Permissions button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If it does not say "Verified" then the hard drive is failing or failed. In the Disk Utility status area, you will see an entry for the S.M.A.R.T. After Disk Utility loads select your hard drive entry (mfgr.'s ID and drive size) from the left side list. ![]() When the menu bar appears select Disk Utility from the Utilities' menu. After the installer loads, select your language and click on the Continue button. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.īoot from your Snow Leopard Installer disc. Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service. The disk drive is physically non-functional - Replace the hard drive. Critical system files are damaged or deleted - Reinstall OS X.ĭ. Boot drive's directory has been corrupted - Repair with Disk Utility.Ĭ. Problems with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.ī. In most cases, the problems may be caused by one or more of these:Ī. List Top 10 Troubleshooting Tips for Mac Startup Problems 10 troubleshooting tips for your Mac including blue or gray screen, safe boot, resetting the PRAM/NVRAM, question mark at boot, and other startup issues Mac OS X- Gray screen appears during startup Solutions may be found in:Ī flashing question mark or globe appears when you start your Mac Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. These are related but not identical issues. Question (?) Mark, Blinking Folder, or Gray Screen at Startup ![]()
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